Cancellations, Returns & Refunds Policy

Last updated: August 21, 2026

At ArtStudio, we want our policies to be simple and fair. Because ArturoGarcia.dance offers a combination of live movement sessions, digital resources, and physical products, cancellation and refund terms vary depending on what you purchase.

Live Classes & Sessions

Your registration reserves a place in a specific class or session.

If your plans change, please provide at least 24 hours' notice before your scheduled session.

With at least 24 hours' notice, your payment may be transferred as a credit toward another available class or session.

Cancellations made within 24 hours of the scheduled start time and missed classes are non-refundable.

If a class or session is canceled by Arturo Garcia, you may choose between an available replacement session, class credit, or a refund.

Online Sessions

For online classes, participants are responsible for having a suitable internet connection and device and for joining the session at the scheduled time.

If you experience an individual technical problem that prevents you from joining or completing a class, please contact us. While refunds cannot be guaranteed for participant-side technical issues, we will make a reasonable effort to help when another option is available.

If a class cannot be delivered because of a technical issue on our side, you will be offered a replacement session, credit, or refund.

Digital Products

Digital products may include ebooks, movement guides, routines, recordings, downloadable resources, or other digital content.

Because these products are delivered electronically, digital purchases are generally final once the material has been delivered, downloaded, or accessed.

If you have difficulty accessing something you purchased, contact us and we will help resolve the issue or restore access whenever possible.

This does not limit any refund or cancellation rights that may be required by applicable law.

Physical Products

Physical products may include movement equipment, stretch bands, books, apparel, or other merchandise offered through ArturoGarcia.dance.

Eligible unused physical products may be returned within 30 days of delivery.

To be eligible for a return, the product should be unused, in its original condition, and, when reasonably possible, in its original packaging.

Before sending anything back, please contact us for return instructions and the appropriate return address.

Customers are generally responsible for return shipping unless the product arrived damaged, defective, or incorrect.

For your protection, we recommend using a trackable shipping method for returns.

Products That Cannot Be Returned

Certain purchases may not qualify for return, including personalized or custom-made items, opened products that cannot safely be resold for hygiene reasons, downloaded or accessed digital products, and items clearly identified as final sale before purchase.

Damaged or Incorrect Orders

If you receive a physical product that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your name, order information, and photographs of the item when appropriate. We will review the issue and arrange a replacement, refund, or other appropriate solution.

Refunds

Once a refund is approved, it will be returned through the original payment method when reasonably possible.

For payments made through services such as Venmo or other third-party payment providers, processing methods and timing may vary according to the provider.

Gifts

Eligible returns for items purchased as gifts will normally be refunded to the original purchaser or original payment method. When appropriate, a credit may be offered instead.

Questions or Requests

For cancellations, returns, refund requests, or questions about a purchase, contact:

ArtStudio / Arturo Garcia
artstudioprogram@gmail.com

Please include your name and the class, session, or order involved so we can assist you.